Meet Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of
Shepard Presentations. As a speaker and author, Shep
works with companies and organizations who want to build
loyal relationships with their customers and employees.
His articles have been read in hundreds of publications,
and he is the author of Moments of Magic®, The Loyal
Customer and the Wall Street Journal and USA Today
bestsellers The Cult of the Customer and The Amazement
Revolution, which was also recognized as a New York
Times bestseller. He is also the creator of The Customer
Focus™ program, which helps clients develop a customer
service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since
then has worked with hundreds of clients ranging from
Fortune 100 size organizations to companies with less than
50 employees. Some of his clients include American
Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott
Laboratories, American Express - and that’s just a few of
the A’s!
Shep Hyken’s most requested programs focus on
customer service, customer loyalty, internal service,
customer relations and the customer experience. He is
known for his high-energy presentations, which combine
important information with entertainment (humor and
magic) to create exciting programs for his audiences.
CPAE, or the Council of Peers Award for Excellence, is the
National Speakers Association’s Speaker Hall of Fame
award for lifetime achievement in the area
platform/speaking excellence. CSP is the international
designation for Certified Speaking Professionals and is
awarded to individuals for certain achievements and
education in the speaking profession.
Order today and receive special extra's!
Media Inquiries click here.
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©2011 by Shep Hyken and Shepard Presentations, LLC
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of
Shepard Presentations. As a speaker and author, Shep
works with companies and organizations who want to build
loyal relationships with their customers and employees.
His articles have been read in hundreds of publications,
and he is the author of Moments of Magic®, The Loyal
Customer and the Wall Street Journal and USA Today
bestsellers The Cult of the Customer and The Amazement
Revolution, which was also recognized as a New York
Times bestseller. He is also the creator of The Customer
Focus™ program, which helps clients develop a customer
service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since
then has worked with hundreds of clients ranging from
Fortune 100 size organizations to companies with less than
50 employees. Some of his clients include American
Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott
Laboratories, American Express - and that’s just a few of
the A’s!
Shep Hyken’s most requested programs focus on
customer service, customer loyalty, internal service,
customer relations and the customer experience. He is
known for his high-energy presentations, which combine
important information with entertainment (humor and
magic) to create exciting programs for his audiences.
CPAE, or the Council of Peers Award for Excellence, is the
National Speakers Association’s Speaker Hall of Fame
award for lifetime achievement in the area
platform/speaking excellence. CSP is the international
designation for Certified Speaking Professionals and is
awarded to individuals for certain achievements and
education in the speaking profession.
Order today and receive special extra's!
Media Inquiries click here.
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©2011 by Shep Hyken and Shepard Presentations, LLC
| The AMAZEMENT Revolution Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken |
| A Customer Service Strategy Book: The Amazement Revolution by Shep Hyken, Customer Service Expert Featuring Seven Customer Service Amazement Strategies |
| Click here for a free subscription to The Shepard Letter. Shep's short monthly newsletter includes customer service articles, business tips and more. Subscribe now! |
Author of:
Moments of Magic
The Loyal Customer
The Cult of the Customer
The Amazement Revolution
Co-Author of:
Only the Best on Customer Service
Only the Best on Leadership
Only the Best on Success
Inspiring Others to Win
The Winning Spirit
Moments of Magic
The Loyal Customer
The Cult of the Customer
The Amazement Revolution
Co-Author of:
Only the Best on Customer Service
Only the Best on Leadership
Only the Best on Success
Inspiring Others to Win
The Winning Spirit
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