| The AMAZEMENT Revolution Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken |
| A Customer Service Strategy Book: The Amazement Revolution by Shep Hyken, Customer Service Expert Featuring Seven Customer Service Amazement Strategies |
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| Contact Information Shep Hyken, CSP, CPAE Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2011 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC |
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